Downtime Controller
- Trowbridge
- Customer Service & Operations
- Full Time
- Closing on: Jan 9 2026
- 24,570 increasing to 25,570 after probation
Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
We have 3 permanent opportunities to join our team of Downtime Controllers supporting our customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum, liaising with the customer throughout.
You'll be based in our Trowbridge office but we're passionate about hybrid working. Attendance of the Trowbridge office is a minimum of 3 days per week. Please note, office attendance may vary during the initial training period.
You'll also:
- Handle incoming customer calls and answer general enquiries regarding vehicle downtime
- Deal with customer or service provider queries, progressing and resolving events/complaints
- Action assigned jobs and make outbound calls to garages to chase progress
- Frequently update customers with the progress of their repairs in a polite, friendly and concise manner
What you'll bring.
You've previously worked in a job that involves delivering excellent customer service. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You're able to work well with ever-changing deadlines and remain calm under pressure.
You'll be a great fit if you:
- Have strong communication skills, both written and verbal
- Are committed and relentless to seeing things through
- Have the ability to deliver accurate work, with great attention to detail
- Are comfortable making and taking multiple telephone calls daily
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself.
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
