Fleet Compliance Administrator
- Trowbridge
- Customer Service & Operations
- Part Time
- Closing on: Mar 20 2026
- 24,570 increasing to 25,570 after probation
Do you take pride in delivering outstanding customer service every time? Do you thrive in a fast-paced role where multitasking is second nature? Looking for part-time hours that fit around your lifestyle?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
Reporting into the Fleet Compliance Team Leader, as a Fleet Compliance Administrator you'll play a vital role in supporting the whole of our fleet. You'll be responsible for handling customer enquires when it comes to all things vehicle compliance related such as registering vehicles, taxing vehicles, processing fines and ensuring the vehicle's safety is documented. No two days are the same in this role and it will involve a mix of telephone work (inbound & outbound), email correspondence and the processing of administration.
The role is part-time, working 24 hours per week. We offer a hybrid arrangement that requires attendance of our Trowbridge office 60% of your working hours.
You'll also:
- Monitor the mailbox and respond to any enquires via email and phone call
- Complete the processes for vehicle taxing, personalised number plates and issuing parking permits and updating the system in line with tasks carried out
- Handle customer enquires and ensuring an dissatisfaction is handled appropriately
- Notify customers for due/overdue MOT requests
What you'll bring.
You're enthusiastic and always enjoy delivering great customer service. You're well organised and have great attention to detail, alongside possessing the ability to manage priority workloads and time-sensitive tasks.
You'll be a great fit if you are:
- A clear, effective communicator—both verbally and in writing
- A team player with the ability to collaborate effectively with colleagues
- Self-motivated and confident working on your own initiative
- Able to follow established processes to complete tasks accurately and consistently
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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