Fleet Controller
- Trowbridge
- Customer Service & Operations
- Full Time
- Closing on: Feb 14 2026
- 24,570 increasing to 25,570 after probation
Do you want to play a key role in keeping our customers fleets are well maintained, fully compliant, and always on the move? Looking for a role that offers greater variety in your day-to-day tasks?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
In this role, you'll be responsible for keeping on top of vehicle compliance and planned maintenance, reducing vehicle downtime, and making sure all required paperwork and certificates are received and accurately recorded.
Our office is based in Trowbridge but we're passionate about hybrid working, attendance of the office is required 3 days per week.
You'll also:
- Handle incoming customer calls, answering general enquiries regarding downtime and compliance control matters and dealing with customer or service provider queries, progressing and resolving events/complaints
- Plan, book and communicate scheduled events with suppliers and customers; including all customer licensed events
- Manage customer vehicle breakdowns and defects, ensuring the best outcome possible is achieved
What you'll bring.
You're enthusiastic and enjoy delivering great customer service. You enjoy variety in your work and are able to multitask whilst remaining calm and professional.
You'll be a great fit if you are:
- Well organised and able to work to deadlines, with excellent attention to detail
- Able to prioritise your workload and follow set process
- Proficient in both written and verbal communication
- IT literate, specifically in the use of Excel at a basic level
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
