Customer Service Executive
- Newbury
- Customer Service & Operations
- Full Time
- Closing on: Apr 24 2026
- 24,570 increasing to 25,570 after probation
Looking for a fast-paced role with one of the UK's leading vehicle leasing companies? Want to be part of a business that genuinely invests in your career development? Interested in hybrid working that supports a healthy work-life balance?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
Within our Vehicle Ordering Team you will play a key role in delivering a seamless experience for our customers. You'll be responsible for ensuring that quotes for new vehicles are valid, up to date and have the necessary approval required to order. You'll handle requests from company car and LCV drivers, working across a wide range of manufacturers, models, and customers —so no two days are the same! While the role includes some phone contact, most of your communication will be via email, allowing for a structured yet dynamic workload.
Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach of 50% office attendance.
You'll also:
- Manage a portfolio of live orders, keeping track of progress and following up on any outstanding actions
- Process new vehicle orders for company car and light commercial vehicle (LCV) users, ensuring accuracy and efficiency
- Collaborate with customers and internal teams to resolve queries and gather the necessary information to move orders forward
What you'll bring.
To succeed in this role, you'll be someone who thrives in a fast-paced environment, juggling multiple tasks while maintaining accuracy and attention to detail. You'll bring strong interpersonal skills, building positive relationships with both customers and colleagues through clear and confident communication.
You'll be a great fit if you are:
- Confident using a range of computer systems and tools to manage tasks efficiently
- Comfortable working in a fast-paced environment, staying organised and focused under pressure
- Accurate in every aspect of your work with strong attention to detail
- Positive and proactive with a clear drive to complete tasks and support the team
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
