Downtime Controller
- Trowbridge
- Customer Service & Operations
- Full Time
- Closing on: Apr 4 2026
- 24,570 increasing to 25,570 after probation
Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
You'll join our team of Downtime Controllers supporting our customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum, liaising with the customer throughout.
Attendance of our Trowbridge office is required 3 days per week, though this may vary during your initial training period.
You'll also:
- Handle incoming customer calls and answer general enquiries regarding vehicle downtime
- Deal with customer or service provider queries, progressing and resolving events/complaints
- Action assigned jobs and make outbound calls to garages to chase progress
- Frequently update customers with the progress of their repairs in a polite, friendly and concise manner
What you'll bring.
You've previously worked in a role focused on delivering exceptional customer service. You bring a positive, can-do attitude and are confident in raising questions or suggestions to ensure the best outcome for the customer. You thrive under pressure, adapting to changing deadlines while maintaining a calm and professional approach.
You'll be a great fit if you:
- Have excellent written and verbal communication skills
- Are committed and determined to see tasks through to completion
- Deliver accurate work with strong attention to detail
- Are comfortable handling multiple telephone calls throughout the day
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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