Fleet Operations Controller
- Trowbridge
- Customer Service & Operations
- Full Time
- Closing on: Apr 10 2026
- 24,570 increasing to 25,570 after probation
Would you like to join a dedicated team that keeps our customers' fleets maintained, compliant, and moving? Are you looking for a role that offers variety in your day-to-day tasks? Do you want the opportunity to develop and progress your career at Novuna?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
Reporting into our Fleet Control Team Leader, you'll be part of a team of 10, ring fenced for our MOD contract. This is a varied role which includes making sure all vehicle compliance and scheduled maintenance events are booked and carried out, as well as minimising vehicle downtime and ensuring all relevant paperwork and certificates are received and logged as required.
You'll also:
- Answer incoming customer calls, handling general enquiries about downtime and compliance, and manage queries from customers or service providers, progressing and resolving issues or complaints
- Coordinate, schedule, and communicate planned events with suppliers and customers, including all licensed customer events
- Oversee customer vehicle breakdowns and defects, ensuring prompt and effective resolution for the best possible outcome
What you'll bring.
You're enthusiastic and enjoy delivering great customer service. You enjoy variety in your work and are able to multitask whilst remaining calm and professional.
You'll be a great fit if you:
- Are well-organised and able to meet deadlines with strong attention to detail
- Can prioritise your workload effectively and follow established processes
- Possess strong written and verbal communication skills
- Are comfortable using IT, including basic Excel skills
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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