HGV Technical Downtime Controller
- Trowbridge
- Customer Service & Operations
- Full Time
- Closing on: May 22 2026
- 34,000 plus 2K technical uplift
Do you have hands-on technical knowledge of HGVs from a garage, workshop, or mechanical background? Are you seeking an office-based position with no weekends, where you can apply your expertise to help reduce vehicle downtime? Are you enthusiastic about the chance to work for one of the UK's top vehicle leasing companies?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
Being a part of our Vehicle Solutions business unit, you'll be working amongst the Technical Downtime team in Trowbridge who support our biggest customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum.
Our office is based in Trowbridge and this role requires 50% office attendance.
You'll also:
- Review and authorise jobs through 1link system and utilise your expert technical knowledge by actioning assigned jobs and authorising repairs on vehicles up to pre-agreed approval amounts
- Keep our customers updated on the status of their vehicles and arranging driver services as required
- Maintain minimal 'downtime' of fleet vehicles by contacting garages by phone to enquire on the progress of vehicles booked in for maintenance
- Ensure our systems are accurately updated and all queries received are actioned appropriately and promptly
What you'll bring.
You have a strong HGV technical or mechanical background and a genuine passion for delivering outstanding customer experiences. You possess a solid understanding of mechanical issues, from routine faults to more complex problems requiring advanced diagnostic tools. You're a determined problem-solver who can think quickly, make sound decisions, and take action when it matters.
You'll be a strong fit if you bring:
- Excellent written and verbal communication skills
- Solid understanding of vehicle mechanics and repair processes
- A high level of accuracy, with keen attention to detail
- A collaborative mindset and a proactive, can-do approach
- Good IT skills, with confidence in learning new systems
Additionally, a relevant City & Guilds or NVQ qualification to support your knowledge is key.
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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