Trading under the brands of Mitsubishi HC Capital UK in the UK and Mitsubishi HC Capital Europe in the wider market, we are the rapidly growing European division of Mitsubishi HC Capital UK PLC that provides vendor finance solutions to support Mitsubishi group businesses, their distribution channels, and their key accounts across Europe. We build strong effective relationships with our vendor partners and develop bespoke asset finance programs and funding solutions for customers. We are currently present in 5 European countries with expansion into additional markets underway.
We are delivering on our ambitious growth and diversification strategy through promoting an entrepreneurial culture and collaborative teamwork. We offer vendors and customers a diverse mix of standard and structured asset finance options and tailored solutions to secure opportunities that meet our strategic goals. This means our teams are required to work flexibly in a varied environment that is often exceptionally rewarding.
We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.
What does the role involve?
Reporting into our Head of Operations & Change, you'll lead our Sales Support and Customer Service colleagues based across our UK, Ireland, Netherlands & Finland offices to ensure we continue to deliver a market-leading experience for all vendors and customers across Europe.
Some of your key duties will include:
- Contributing to the operational plan by designing, shaping, and leading strategic improvements in service delivery
- Ensuring suitable frameworks are in place to provide assurance to the Senior Leadership Team (SLT) that customer services and sales support functions are operating in a safe and compliant manner
- Addressing challenges of operational complexity through innovative process design and the efficient use of available technologies
- Guiding and coaching the team members to become SMEs in the processes, products and systems
Please note we adopt a hybrid approach to our ways of working which for this role will see you based from our office in Staines-upon-Thames a minimum of 3 days per week.
What are we looking for?
To be considered for this role you'll have proven leadership experience within the Asset Finance industry, comfortable being in the operational detail as well as driving forward strategic initiatives. You are someone that creates a collaborative culture and enjoys enhancing the development of those in your team.
Also, we're looking for the following:
- Adaptable to the changing needs of a complex environment
- The ability to collaborate with and influence senior stakeholders
- Experience of delivering continuous improvement and process enhancements
- An additional European language would be highly beneficial
What can we offer you?
At Mitsubishi HC Capital we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary our offer to you includes:
- An annual bonus scheme of up to 25% of your salary
- A brand new electric car our your choice from a range of leading manufacturers (Insurance, servicing, maintenance all included)
- Up to 10% employer pension contribution
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Mitsubishi HC Capital can offer you.
We've been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
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