Are you passionate about delivering exceptional customer experiences? Do you have excellent interpersonal skills and the ability to multitask in a dynamic environment? Are you looking to build a rewarding career in Asset Finance?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
Trading under the brands of Mitsubishi HC Capital UK in the UK and Mitsubishi HC Capital Europe in the wider market, we are the rapidly growing European division of Mitsubishi HC Capital UK PLC that provides vendor finance solutions to support Mitsubishi group businesses, their distribution channels, and their key accounts across Europe. We build strong effective relationships with our vendor partners and develop bespoke asset finance programs and funding solutions for customers. We are currently present in 5 European countries with expansion into additional markets underway.
We are delivering on our ambitious growth and diversification strategy through promoting an entrepreneurial culture and collaborative teamwork. We offer vendors and customers a diverse mix of standard and structured asset finance options and tailored solutions to secure opportunities that meet our strategic goals. This means our teams are required to work flexibly in a varied environment that is often exceptionally rewarding.
We're proud to be a Top 50 Inclusive employer, we're number 15 in Glassdoor's Top 50 Employer list and Number 1 Financial Services Employer on Glassdoor.
What does the role involve?
We're looking for a Customer Experience Executive to join our growing team, reporting to the Customer & Business Support Manager who can:
- Manage all in-life customer service activities, including early terminations, refunds, credit balances, reschedules, and unwinds.
- Handling customer and supplier queries with professionalism — via telephone and written correspondence.
- Providing in-life support for all Mitsubishi HC Capital products, including invoicing and maintenance payments for vendor partners.
- Assisting the team with managing and resolving customer complaints.
What are we looking for?
- A self-motivated team player with exceptional attention to detail.
- Strong communication skills, effective problem-solving abilities, and a customer-focused mindset.
- Ability to follow defined procedures while also working independently and using your initiative.
- Confidence in challenging situations and a proactive attitude.
- Background in asset finance is a plus, but full training will be provided.
- Knowledge of Dutch or Finnish (or another European language) is desirable.
What can we offer you?
At Mitsubishi HC Capital Europe we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Hybrid Working
- Annual bonus Scheme
- 25 days' holiday, with the option to buy/sell, volunteering days
- Bupa PMI, digital GP service, 24/7 employee assistance, wellbeing programmes & events
- Flexible benefits options such as cycle to work, free financial advice, discounted personal finance and insurance
What's the next step?
Interested? Start your application today and see what Mitsubishi HC Capital Europe can offer you.
Mitsubishi HC Capital Europe is an inclusive employer, and we welcome applicants from all backgrounds.
